Carrie Wilson Consultancy

CPD Accreditation in progress certificate for Carrie Wilson Consulting, provider number 51254, valid from September 2026 to December 2026.

Bringing together research, lived experience and proffesional practice to create meaningful change, connection and opportunities to thrive

Cancellation, Refunds & Returns Policy

Last updated: August 2026

I understand that plans sometimes change. This policy explains what happens if you need to cancel or change a booking, if I need to cancel an event or service, and when refunds may be available.

Different terms apply depending on the service or product you have purchased.

Open Training, Workshops & Events

If you have booked a place on an open training session, workshop or event and can no longer attend, please contact me as soon as possible.

For cancellations made:

14 days or more before the event: You may request a full refund or transfer your booking to another available session.

Between 7 and 13 days before the event: You may transfer your place to another available session or another person. Where this is not possible, a 50% refund may be offered.

Less than 7 days before the event: Bookings are normally non-refundable. Where possible, I will allow you to transfer your place to another person.

I recognise that unexpected circumstances happen and will always try to approach cancellations fairly.

If I need to cancel or significantly reschedule an event, you will be offered the choice of transferring your booking to a new date or receiving a full refund of the amount you paid.

I cannot normally reimburse additional expenses you may have incurred in attending an event, such as travel or accommodation, unless otherwise agreed.

Forest Bathing & Nature Connection Experiences

Forest Bathing experiences take place outdoors and will generally continue in different weather conditions, including light rain.

Sessions will not automatically be cancelled because of wet or cold weather. Please come appropriately dressed for the expected conditions.

However, participant safety comes first. I may postpone, relocate or cancel a session where conditions make proceeding unsafe or unsuitable, including severe weather, environmental hazards or circumstances outside my reasonable control.

If I cancel a session and an appropriate alternative date cannot be agreed, you will receive a full refund of the amount paid for the session.

For cancellations made by you:

14 days or more before the session: A full refund or transfer to another available session may be requested.

Between 7 and 13 days before the session: You may transfer to another available session. A 50% refund may be offered where transfer is not possible.

Less than 7 days before the session: Bookings are normally non-refundable, although I will consider exceptional circumstances where appropriate.

Where a Forest Bathing or Nature Connection experience is booked for a specific date or period, the statutory 14-day cancellation right that applies to many online purchases may not apply to that booking. The cancellation arrangements above are therefore the cancellation terms I offer for these experiences.

For bespoke or private Forest Bathing experiences, any specific cancellation arrangements will be confirmed when your booking is agreed.

Health, Accessibility & Participation

Some Forest Bathing experiences involve walking approximately 1–2 miles over natural and potentially uneven terrain, as well as periods of standing or sitting outdoors.

You are responsible for providing relevant information about accessibility requirements, injuries or other needs that may affect your participation before the session. This allows us to discuss whether reasonable adaptations can be made.

If, following this discussion, I determine that I cannot safely facilitate your participation in the booked experience, I will discuss appropriate alternatives with you, which may include adapting the session, transferring your booking or providing a refund.

Bespoke Training, Consultancy, Facilitation & Research Services

Cancellation and payment terms for commissioned work will normally be agreed as part of the proposal, contract or booking confirmation.

Where substantial preparation, research, design or development has already been undertaken before a client cancels commissioned work, charges may apply for work already completed.

Any specific cancellation terms agreed in writing for a commissioned project will take precedence over the general terms on this page.

Digital Products & Resources

Digital Products & On-Demand Learning

Different cancellation rights may apply to digital content and on-demand learning.

Where you purchase digital content for immediate access, you may be asked at checkout to expressly consent to the content being supplied before the end of the statutory cancellation period and to acknowledge that your right to cancel will be lost once supply of the digital content begins.

Where immediate access has not begun, any statutory cancellation rights that apply will be respected.

Nothing in this policy affects your statutory consumer rights.

Everything else in your pasted version works as the site-wide policy: live/open training, Forest Bathing, commissioned research/consultancy/facilitation, digital products, gift vouchers and refunds.

I would also change the very last line from “Contact us” to “Contact me”, because the rest of your site is clearly you as an independent practitioner:

Need help?
Contact me at carrie@carrie-wilson.co.uk with any questions about cancellations, transfers or refunds.

Nothing in this policy affects your statutory consumer rights.

Gift Vouchers

Gift vouchers can be redeemed against eligible services within the validity period stated on the voucher.

Unless required by law, vouchers cannot normally be exchanged for cash.

Where a consumer has a statutory cancellation right in relation to an online voucher purchase, that right will be respected.

Refund & Payment Processing Costs

Where you cancel a booking and a refund is provided under this policy, any reasonable, non-recoverable payment-processing or transaction costs directly associated with your booking and refund may be deducted from the amount refunded, where legally permitted.

I do not charge an additional administration fee for processing a refund.

Where I cancel a service, training session or experience, you will receive a full refund of the amount paid and no payment-processing costs will be deducted.

Nothing in this section affects your statutory rights. Where you are legally entitled to a full refund, no deduction will be made where this would be contrary to consumer law.

Refund Processing

Approved refunds will be returned using the original payment method wherever possible.

Banks and payment providers may take additional time to process funds after a refund has been issued.

Your Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.